Frequently Asked Questions

General

• What kind of clothing do you sell?

We specialize in everyday wear for infants and toddlers—bodysuits, rompers, T-shirts, pants, and shorts—designed for comfort in warm South Indian climates.

• What age groups do you cover?

Our sizes typically range from newborn up to 4 years. Please check individual product pages for specific sizing details.

• How do I place an order?

Browse our collections, add products to your cart, and checkout securely using your preferred payment method.

• Can I cancel my order?

Orders cannot be cancelled once they are confirmed, as we begin processing immediately to ensure fast delivery. Please double-check your cart before completing payment.

• How do I check my order status?

Sign in to your Minimode account, go to ‘My Orders’, and view the status. You’ll also receive updates via email or WhatsApp.

Shipping

Get information on delivery schedules and shipping charges.

Delivery Charges

Your delivery charges will be shown at checkout.

• When will my order arrive?

Delivery times depend on your location:

• • Tamil Nadu / Kerala: 3–5 business days

  • Metro cities: 5–8 business days

  • Remote areas: 7–12 business days

We’ll share tracking details once shipped.

• How can I track my order?

Sign in to your Minimode account

Click ‘My Orders’

Select your order to see details and tracking link

• What if I’m not at home when my order arrives?

Our courier partner will attempt delivery up to three times. After three failed attempts, the package will be returned to us. You may need to pay re-shipping costs to have it sent again.

• Why am I charged a Cash on Delivery fee?

COD orders incur a ₹49 fee to cover handling and collection costs.

• Do you ship everywhere in India?

We ship across India, with reliable partners covering most pincodes. Remote areas may have limited service or longer delivery times.

• Can I choose my delivery time?

Currently, delivery times are determined by our courier partners. We cannot guarantee specific time slots.

Returns & Exchanges

Our Returns Process

• Request Your Return

Log in to your account, go to ‘My Orders’, and select the items to return. Submit a return request.

• Pack Your Items

Items must be in original condition—unused, unwashed, with all tags intact and in original packaging.

• Schedule Pickup

Our courier will pick up the package within 3–5 business days after approval. You’ll get an acknowledgment receipt.

• Get Your Refund

After inspection, refunds will be processed to your original payment method within 7–10 business days. Shipping fees and COD charges are non-refundable.

• Returns to Store (if applicable)

Bring the product with original packaging and invoice to our physical store.

Staff will inspect and accept eligible returns.

Refunds will follow store policy (cash/card refund or store credit).

Return & Exchange Policy

• What is your return policy?

Returns accepted within 7 days of delivery.

Must be unused, unwashed, with tags and original packaging.

Bodysuits and innerwear are non-returnable unless defective.

• Can I exchange a product for a different size or color?

Yes, exchanges are possible for size or color (subject to availability). Initiate via ‘My Orders’.

• How many times can I exchange an item?

Only one exchange is allowed per item.

• When will I receive my exchanged item?

After we receive and inspect your returned item, the replacement will be shipped in 2–5 business days.

• Can I cancel my exchange request?

Once an exchange is approved and processed, it cannot be cancelled.

• Will you accept a return if I’ve discarded the outer packaging?

No. Products without original packaging and tags are not eligible for return or exchange.

• What should I do if I receive a damaged, defective, or wrong item?

Email us within 48 hours of delivery with photos. We’ll arrange a free return or exchange.

• Are shipping charges refunded if I return an item?

No. Original shipping fees are non-refundable unless the return is due to our error.

• I paid by Cash on Delivery. How will I get my refund?

Refunds for COD orders are issued as store credit or via bank transfer (not as cash refunds).

• What if I used a promo code?

Refunds are calculated after adjusting any promo discounts. If a partial return makes your order ineligible for a discount, the refund will be adjusted accordingly.

• Who can I contact for help?

Email customercare@shopminimode.com or WhatsApp (+919345508076) for all returns, exchanges, and refund questions.

Sizing

• How do I choose the right size?

Each product page includes a detailed size chart. We recommend measuring your child and comparing for the best fit.

• Do you offer custom sizing?

Not at this time. We offer standard sizes only.

• What if the size I need is out of stock?

You can sign up for restock alerts on the product page or contact us for availability.

Payments

• What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD, ₹49 extra).

• Is Cash on Delivery available everywhere?

COD is available in most serviceable pincodes. If unavailable, you’ll see an error at checkout.

• Why is there a COD fee?

A ₹49 fee covers cash handling and collection costs from the courier.

• Is it safe to pay online?

Yes. We use secure payment gateways to protect your information.

• Can I pay using multiple payment methods?

No, currently only one payment method can be used per order.

Offline Store

• Do you have a physical store?

Yes. We’re expanding across Tamil Nadu and Kerala. Check our website for the latest store addresses.

• Can I pick up online orders in-store?

Currently, all online orders are shipped to your address. In-store pickup may launch soon.

• Can I return online orders in-store?

Yes, you can return eligible online purchases at our physical stores with original packaging and invoice.

• Can I exchange sizes in-store?

Yes. Exchanges are subject to stock availability at that location.

• Will pricing be the same online and in-store?

We strive to maintain consistent pricing, but occasional store-only or online-only promotions may occur.

Need more help?

📧 Email: customercare@shopminimode.com

📱 WhatsApp: (+91 9345508076) link