3️ Refund & Returns Policy 

1. Eligibility for Returns

• Returns must be initiated within 7 days of delivery.

• Item must be unused, unwashed, unaltered, and in original packaging with tags.

• Items marked FINAL SALE or DISCOUNTED are not eligible for return.

• For hygiene reasons, innerwear, bodysuits and sleepsuits are non-returnable unless defective.

2. Return Process

• Email returns@shopminimode.com with order number, item details, and reason for return.

• Wait for approval and instructions before shipping anything back.

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

3. Damaged or Incorrect Items

• Must notify us within 48 hours of delivery with photos.

• Approved claims will receive replacement or full refund including shipping.

4. Refunds

• Issued only after returned item is received and inspected.

• Refunds are to the original payment method within 7–10 business days.

• Shipping fees are non-refundable unless due to error or defect.

5. Exchanges

• Exchange requests depend on stock availability.

• Same process as returns applies.

6. No Refunds or Exchanges for:

• Washed, used, or damaged items due to customer use.

• Items returned without approval.

• Packages returned due to incorrect address or failure to accept delivery.

7. Cancellation Policy

• Orders cannot be canceled once processed.

• We reserve the right to cancel orders at our discretion and issue a full refund if needed.

8. Contact Us

Email: customercare@shopminimode.com

Phone/WhatsApp: [phone no.]